All Systems Operational

About This Site

Ivanti Providing HEAT Best Practices and now Ivanti Best Practices, for Ivanti Service Manager, and Ivanti Asset Manager, since 1996, with tried, tested and true implementations and upgrades.

Developing, streamlining workflows & business processes for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Best Practices Internationally in North America, Europe, Asia, New Zealand, and Australia
for a multitude of sectors, such as Software, Government, Financial, Healthcare, Pharmaceutical, Military, Transportation, Events Management, Travel & Entertainment, Mining, Telecom, Education, Utility, Insurance, Legal, Retail, Manufacturing, Engineering, and Oil & Gas

Get the most out of your Ivanti Service & Asset Manager Implementation with Best Practices, Tips & Tricks, and Latest Solutions from a19 Consulting!

https://youtu.be/kR9UgRYyc1c

Testimonial

“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential, with the latest solutions and Ivanti Best Practices. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool.”

Steven Morin | EXP | Helpdesk Manager

Ivanti Service Manager (powered by HEAT) ? Operational
GoToMeeting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 04:00 GMT+07:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 03:00 GMT+07:00
Scheduled - Dear valued customer,

This message is a reminder to you and your technical teams about an upcoming change may require action on your part. On Feb 27th , 2020 the SSL certificate for "Saasit.com" Domain will expire. The new certificate is available for download, and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.

If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.

Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-saasit-com-and-saasiteu-com-SSO-users?language=en_US
to download the zip file containing the .cer file and ADFS instruction document. (STAR-saasit-com-2021.zip)

PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all tenants with Domain “Saasit.com” at approximately 3 AM UTC Feb 26th , prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact


Ivanti Operations Team

See https://status.ivanticloud.com/incidents/tyrf0gdrztn2
Feb 10, 14:24 GMT+07:00
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 12:30 GMT+07:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:31 GMT+07:00
Scheduled - Ivanti will be performing Security Updates for February 2021 on ORE STG Landscape.

During the noted period, Tenants will remain online and available. Users might experience minor latency or be logged out of their current session during the deployment.
https://status.ivanticloud.com/incidents/yxbdd18m1m1j
Feb 19, 07:40 GMT+07:00
Feb 18, 2021
Resolved - This incident affected: Ivanti Asset Manager (Asset Manager (FFT), Asset Manager (IRL), Asset Manager (NVA), Asset Manager (ORE), Asset Manager (SYD)) and Ivanti Service Manager (Service Manager (FFT), Service Manager (IRL), Service Manager (NVA), Service Manager (ORE), Service Manager (SYD)).
https://status.ivanticloud.com/incidents/ffch1t4v5cxp
Feb 18, 19:30 GMT+07:00
Feb 17, 2021

No incidents reported.